UV-1 FAQ: Frequently Asked Questions

The information on this page is meant to help you troubleshoot encountered problems. Please try if the items below do solve your problem.

Q: The UV tube does not lit

A: Please check the following items:

The correct power adapter should be used:

9V DC, 500mA, 2.1mm plug, positive outside
The drawer should be completely shut. If not shut completely the security switch will be opened and the lamp will not turn on.

The timer is not set. To set the timer turn the dial clockwise until the right time is indicated.

Q: Each time I move the UV-1 there is some noise coming from the tube. Is that normal?

A: Yes, it is normal the UV tube makes a bit of noise like there is something loose inside the tube when you move the UV-1. This is caused by a little piece of mercury inside the tube needed to generate the UV light.

Q: Does the UV tube fall under the UV-1 warranty?

A: No. Since the UV tube is very fragile, we can't offer warranty on this part. New tubes can be ordered if needed.

Q:	The UV tube does not lit
A:	Please check the following items: The correct power adapter should be used: 9V DC, 500mA, 2.1mm plug, positive outside The drawer should be completely shut. If not shut completely the security switch will be opened and the lamp will not turn on. The timer is not set. To set the timer turn the dial clockwise until the right time is indicated.

Q:	Each time I move the UV-1 there is some noise coming from the tube. Is that normal?
A:	Yes, it is normal the UV tube makes a bit of noise like there is something loose inside the tube when you move the UV-1. This is caused by a little piece of mercury inside the tube needed to generate the UV light.

Q:	Does the UV tube fall under the UV-1 warranty?
A:	No. Since the UV tube is very fragile, we can't offer warranty on this part. New tubes can be ordered if needed.