| Date: 15 March, 2002 | Revision: 3 |
Just click on the icon to download the file.
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|
File: epp-faq.pdf | Size: 101 kB |
| EPP FAQ list. Complete EPP Frequently Asked Question list document. | ||
International copyright laws protect this manual and software described in it. This manual or the software may not be copied, in whole or in part, without written consent of Programming Systems B.V., except in the normal use of the software or to make a backup copy.
Programming Systems B.V. is not responsible for damage of any kind or data loss while using programmer hardware, software and manual or while following the actions described in this Frequently Asked Questions list.
6 How to get technical support?
| Q: | The installation program keeps asking for disk 2, even when it is in the drive? |
| A: | This is a problem sometimes found when installing on Windows 3.1x. Windows doesn't want you to switch disks when there are files open on that disk, in our case SETUP.EXE. When you copy the disks to harddisk (first disk 2 then disk 1 in a single directory), and run the program from there, everything should work (see below). |
| Q: | How do I install the software for Windows 3.1x: |
| A: | Copy the files of both disks to a temporary directory on your harddisk. Now run ?SETUP.EXE? from this directory. The setup procedure will install the program for you. Online help is available. Double click on the PromProg for Windows icon. The first time you start the program you need to change the communication and programmer settings. Press the HELP button from the welcome screen to get started and learn how to set up and use PromProg for Windows. |
| Q: | How do I install the software for Windows 95/98/Me: | |
| A: | Insert
disk 1/2 in your drive and run ?SETUP.EXE? on the disk. The setup procedure
will install the program for you. Online help is available.
Before using PromProg for Windows for the first time, please turn off the FIFO buffers of the used serial port. The settings are to be found browsing the following path: Start, Settings, Control Panel, System, Device Manager, Ports, Communications Port COMx, Port Settings. The correct settings are: |
|
| Baudrate / Bits per seccond: | 115K2 | |
| Data bits: | 8 | |
| Stopbits: | 1 | |
| Flow control: | CTS/RTS or hardware | |
| Advanced: | Use FIFO buffer (requires 16550 compatible uart): OFF | |
| These
settings have nothing to do with the settings from the device selection
within PromProg for Windows, but are essential for operating the programmer
reliably.
To start PromProg for Windows, just double click on the PromProg for Windows icon, or select PromProg for Windows from the start menu. The first time you start the program you need to change the communication and programmer settings. Press the HELP button from the welcome screen to get started and learn how to set up and use PromProg for Windows. |
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| Q: | Can I use the software with Windows NT/2000/XP? |
| A: | No, PromProg for Windows does not work when using Windows NT/2000/XP. |
| Q: | How do I install the software for DOS: |
| A: | Copy the files in the directory DOS on disk 1/2 to a subdirectory on your harddisk. You are now ready to use the programs in this directory. See the ?README? file for further information. Change to the directory you copied the files to. Type ?PROMPROG.EXE? and press ENTER. It is not recommended starting PromProg directly from disk. |
| Q: | I can't get the programmer to communicate with my PC? |
| A: | Check if you are using an 1:1 RS232 serial cable and that no null modem cables or adapters are being used. See diagrams below for cable specifications: |
| PC (25 pins) |
EPP (25 pins)
|
PC (9 pins) |
EPP (25 pins)
|
||||
| 1 Cable Shield | Cable Shield 1 |
||||||
| 2 TxD |
RxD 2
|
2 RxD |
|
TxD 3
|
|||
| 3 RxD |
|
TxD 3
|
3 TxD |
|
RxD 2
|
||
| 4 RTS |
|
CTS 4
|
5 GND |
|
GND 7
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| 5 CTS |
|
RTS 5
|
6 DSR |
|
HIGH 6
|
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| 6 DSR |
|
HIGH 6
|
7 RTS |
|
CTS 4
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| 7 GND |
GND 7
|
8 CTS |
|
RTS 5
|
| Q: | I have problems with Windows 95 and communication, what to do? | |
| A: | Check the settings of the COM-port in the device-manager. The FIFO buffers probably aren't turned off. The settings are to be found browsing the following path: Start, Settings, Control Panel, System, Device Manager, Ports, Communications Port COMx, Port Settings. The correct settings are: | |
| Baudrate / Bits per seccond: | 115K2 | |
| Data bits: | 8 | |
| Stopbits: | 1 | |
| Flow control: | CTS/RTS or hardware | |
| Advanced: | Use FIFO buffer (requires 16550 compatible uart): OFF | |
| These settings have nothing to do with the settings from the device selection within PromProg for Windows, but are essential for operating the programmer reliably. | ||
| Q: | I get messages that indicate communication problems, like 'unable to reset the programmer' or other messages? |
| A: | This
can originate from:
Go to the menu. Choose COMMUNICATION|SELECT DEVICE. When no programmer is selected (the text behind selected device is XXX) try autodetect. When you have selected a programmer, but the list of baudrates is empty, the program can't find the configuration (.CFG) file. Try reinstalling the configuration files. |
| N O T E |
| Reinstalling the configuration files is not easy and should be done by people who know what they are doing. If you don't know what to do, delete all ART directories and delete the [ARTDEVICES] section of the WIN.INI file. |
| Q: | I tried the suggestions above but I still have communication problems? | ||
| A: | Check
the following:
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|
1
|
Be sure you have the newest version of PromProg for Windows. You can download the newest version of the software on http://www.artbv.eu | ||
|
2
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Reset your computer and write down the serial port settings of your PC which are shown on start up or in your bios configuration screen or application which are accessible during start up. | ||
|
3
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Start Windows and de-install the serial port (control-panel, system, device manager, ports, COMx --> remove). | ||
|
4
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After which you have to re-install the serial port manually (control-panel, add new hardware). | ||
|
a
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This will start the 'Add New Hardware Wizard'. Select 'NO' on the question 'Do you want Windows to search for your new hardware'. | ||
|
b
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On the next screen select 'Ports (COM & LPT)'. | ||
|
c
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Use the serial port drivers provided with your computer when provided with the 'Have Disk?' button (preferred) or select 'Standard port types' and 'Communications Port'. | ||
|
d
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Check in the next screen if the settings are correct with the ones found in step 2. | ||
|
e
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After you pressed the 'Finish' button in the next screen the port has been installed. | ||
|
5
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If the settings shown in step 4d were not correct, you can adapt these by browsing control-panel, system, device manager, Ports, COMx, Resources. Here you have to enter the settings found at step 2. | ||
|
6
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Restart your computer. | ||
|
7
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Delete the [ART DEVICES] section of the WIN.INI file. | ||
|
8
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Delete all ART directories, default this will be C:\ART. Don't forget to backup self created files first. | ||
|
9
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Install the newest version of PromProg for Windows. | ||
|
10
|
Restart your computer. | ||
| Q: | I downloaded new software, and now my programmer doesn't work anymore? |
| A: | It is possible you have an old hardware version of the programmer. Some old hardware versions works on different baudrates, so the settings on the PC and programmer are different after switching. However, all hardware versions start at 9600 baud. If you set this baudrate in the software (DOS or Windows), you will be able to work. This is also the maximum baudrate the old hardware type is capable of, so you won't have any performance loss. |
| Q: | I get a format error while using FFC (File Format Convertor)? | |
| A: | Some programs don't use increasing addresses when writing data to a file. With structured formats, such as Motorola and Intel HEX, this is no problem, but FFC wants to parse the file line by line. When a lower address is encountered, FFC can't write the data (the address is allready used), and exits with an error. | |
| Solution: | Use PromProg for Windows. This program can read the entire file in a buffer. You can then write the entire file to disk, and convert if necessary. | |
| Q: | How do I use the offset with PromProg for DOS? | |
| A: | There
are two address area's:
|
|
| ||||
| This is done because many compilers generate files in which the code will be placed in the real memory map, which often don't start at address 0. However the file should normally start at E(E)Prom address 00000 because the E(E)prom addresses will be relocated using chip select hardware. | ||
| Q: | Blank check does not work, it keeps telling me the device is blank, although I'm sure it is not? |
| A: | This problem has been solved since PromProg for Windows version 1.2. Please download the newest version of PromProg for Windows from our WebSite (http://www.artbv.eu). |
| Q: | Can I use the software with Windows NT? |
| A: | No, PromProg for Windows does not work when using Windows NT, only Windows 3.1x, 95 and 98 are supported. |
| Q: | Why do the sumcheck of PromProg for DOS and PromProg for Windows are different for the same devices? |
| A: | PromProg for Windows uses a different method for calculating the sumcheck. Maybe in a future release we will revert to the old method. |
| Q: | Autodetect doesn't work, and now I am unable to work with the program? |
| A: |
A final solution could be to modify the configuration files yourself (only recommended for advanced users).
|
| Q: | I get the message "Invalid Directory ", and the program exits? |
| A: | You have one of the following files more than once on your harddisk: IDAPI01.DLL, IDBAT01.DLL, IDPDX01.DLL, IDQRY01.DLL, IDR10009.DLL and ILD01.DLL. These files should only be once on your harddisk, preferable in the WINDOWS\SYSTEM directory or the PPW directory. The most likely problem is you have installed Delphi (2.0) on another drive as the PromProg files. Move the directory IDAPI on your 'delphi drive' to the windows\system directory, and everything should work fine. |
| Q: | How do I use the offset with PromProg for Windows? | |
| A: | There
are two address area's:
|
|
| ||||
| This is done because many compilers generate files in which the code will be placed in the real memory map, which often don't start at address 0. However the file should normally start at E(E)Prom address 00000 because the E(E)prom addresses will be relocated using chip select hardware. | ||
| Q: | Why can't I move my mouse pointer after I start PromProg for Windows? |
| A: | Problems
are known to exist with Logitech Mouse drivers. When you run Windows 3.1x,
and you have the Logitech Mouse drivers installed, and you move the mouse
when the program is trying to detect the number of COM ports on your system,
then your mouse could hang. But the program still works, so you can close
Windows properly using the keyboard. (Usually, the combination ALT+F4,
and an occasional Y or N should do the trick).
Solutions are:
|
| N O T E |
| In Windows 95/98 no known problems exist with the drivers. |
| Q: | Do I have to turn of the programmer after I used it? |
| A: | Yes you better remove the power cable. The EPP programmer does not turn itself off in a so-called 'Green Mode'. So turn off your EPP in order to save the programmer, energy and the environment. |
| Q: | Do I have to clean the programmer? |
| A: | Yes you have to. Below you can read why and how to do it. |
| N O T E |
| Do not use acid or oil based products to clean the programmer! |
| Q: | Why do the programming results drop after a certain period of time? |
| A: | Both the ZIF socket and the pins of the programmable device are made of metal or metal like materials. This means that in due time a little oxide layer will grow on the contact points of the ZIF socket and the pins of the programmable device. This will often lead to poor electrical contacts and programming results. |
| Q: | How do I remove the oxide layer from the ZIF socket? |
| A: | Buy a quick drying spray specially made for anti oxidising purposes for electrical contacts. Open the ZIF socket and take care that the spray is sprayed in all contacts. After that firmly blow the ZIF socket dry. |
| N O T E |
| Do not use acid or oil based products to clean the ZIF socket! |
| Q: | How do I remove the oxide layer from the programmable device's pins? |
| A: | There
are two methods to do this:
|
| N O T E |
| Do not use acid or oil based products to clean the programmable device's pins! |
We want to help you as good as we can. Therefore we need as much information as we can get. But for this we need your help. Please walk through this complete FAQ, many problems will be solved.
To get technical support send an E-mail to our Anti spambot security meassure!, containing the following information:
If you do not have any communication at all, please make a text log file with a terminal emulator (like Windows Hyper Terminal) using the following:
Our technical support department will try to help you as soon as possible.
Just click on the icon to download the file.
|
|
File: epp-faq.pdf | Size: 101 kB |
| EPP FAQ list. Complete EPP Frequently Asked Question list document. | ||